A Certificate to Be Suspended, Operators Demand BlackBerry Open Customer Service

Directory General of Post and Telecommunication would suspend A certificate for BlackBerry importers and Research In Motion (RIM) if both parties did not establish customer service for the product in Indonesia soon, as stated by Azhar Hasyim, Director of Standardization Bureau, General Directory of Post and Telecommunication, Department of Communication and Information. Azhar did not mention in detail the number of companies importing BlackBerry out of three operators (Telkomsel, Indosat and Excelcomindo Pratama). Indosat Marketing Director Guntur S. Siboro stated that RIM's partner operators did not consider the fact that other companies also imported BlackBerry disturbing. "The problem is many handsets with PIN cloning now are vastly distributed. RIM will block the PIN in once it is identified. Unfortunately, consumers bought (the handsets) with normal price," he said. / Bisnis Indonesia, pg I8, Indo Pos, pg 24