No compensation for internet speedy disruption

Telkom, the service provider of Telkom Speedy, decided not to give any compensation to the Speedy users for the losses caused by the disrupted network last week. The state-owned company here said the totally disrupted networks last week were unexpectedly caused by factors beyond Telkom’s control. “Based on the evaluation, the disruption yesterday was beyond Telkom control,” said Eddy Kurnia, Telkom’s Vice President Public Communication and Marketing, last Thursday. Last week, the Speedy users failed to access internet for two days since Friday morning. Finally Telkom shifted the access through the satellite despite the limited capacity. The Indonesian Association of Internet Kiosk (Awari) urged Telkom to provide compensation to the customers. The member of Awari was predicted to suffer losses worth by Rp600,000 per day due to the Speedy disconnection. (Koran Tempo, pg B8)